Refund policy

Last updated: 8 October 2026

Unused purchased credits

If you purchase credits and have not used them, you may request a refund within 14 days of purchase by emailing info@privaswap.app. Include your account email and payment reference if available. This policy does not limit any statutory cancellation, refund or other consumer rights.

Used credits and failed swaps

Credits consumed by completed processing are generally not refunded simply because you change your mind. This does not affect rights relating to faulty services or digital content, or other rights that cannot be excluded. If processing fails because of a technical problem, reserved credits or free-swap allowance are normally released automatically. If they are not, contact us with your account email and swap ID.

Free swaps and incorrect payments

Free and promotional swaps have no cash value and cannot be exchanged for a cash refund. We can correct an allowance consumed incorrectly. We investigate duplicate or incorrect payments and refund them where appropriate.

How refunds work

Approved card refunds are returned to the original payment method wherever possible. Your bank or card provider may take additional time to display the refund. Refunded purchases reduce the associated credit balance; if the credits have already been spent, further processing may be restricted while the balance is resolved. Open payment disputes may also temporarily restrict generation.

Sandbox purchases

When checkout is labelled as a test or sandbox, no real money is paid. Test credits and test refunds have no cash value and do not transfer to live purchases.

For help, contact info@privaswap.app. Never email full payment-card details.